Terms and Conditions

Bookings are only possible via email, no WhatsApp bookings will be accepted.

These Terms and Conditions apply to Helmeringhausen Hotel & Guest Farm and include important information regarding room amenities, check-in and check-out times, and other relevant policies.
Please note: Each Accommodation Type may have differing Policies and Terms & Conditions. Please make sure you read the correct section for what you are booking for.

By sending a booking request / paying for your booking or entering the premises you automatically agree to these policies and terms & conditions.

Policies & Terms and Conditions may differ for Tour Operators.
If you are a Tour Operator please send us an email requesting our Fact sheet. There is a Fact Sheet for Hotel & Camping as well as for the Adventure Camp.

If you have any questions please read our frequently asked questions. If the answers to your questions are not shown there, please feel free to send us an email.

Sections Include and are in order of the following:

General Terms and Conditions (Universal)
Hotel Accommodation
Hotel Specials
Camping
Boutique Apartments
Adventure Camp
Restaurant & Beer Garden

GENERAL TERMS AND CONDITIONS (UNIVERSAL)

These apply to all guests and sections of the terms and conditions regardless of accommodation type or being a walk-in or day visitor.

Reservation Policy

To ensure a smooth booking process, please take note of the following reservation terms:

A quotation is a non-binding offer, and all bookings—including, but not limited to, hotel rooms, campsites, and adventure camps—are subject to availability and will only be secured upon receipt of full payment.
All bookings and changes must be submitted in writing.
A 100% deposit is required to confirm your booking.
If no deposit is received within 48 hours, we cannot hold the reservation for you.
The balance payment must be done in full prior to arrival.
We will gladly confirm your booking once funds received in full and upfront. Unfortunately unpaid booking requests will no longer taken into consideration and remain unconfirmed.
Companies: Full payment must be done 7 days prior to arrival, or a Company order in writing.

Check In and Check Out

If you are running late please WhatsApp / phone +264 81 637 9521 (NO Bookings)

Check - In: as from 14:00
Check - Out: 10:00

A N$ 100.- fee will be charged for the first hour after 10:00, after one hour the full rate for one night.

Electricity & Wifi

Helmeringhausen Hotel is committed to sustainability and operates entirely on solar power as our sole source of electricity. As such, our electrical supply is limited, and we kindly ask for your cooperation in helping us preserve energy.

Please note the following:

WiFi Access: Complimentary WiFi is available for over-night hotel guests. However, please note that the signal does not extend to the guest rooms. It is accessible in the Restaurant and Beer Garden areas only. Unfortunately, WiFi access is not available for day visitors or restaurant-only guests.
Strictly no external electrical connections: Running power cables from guest rooms to vehicles, campsites or other external devices—such as fridges or electrical appliances of any kind—is strictly prohibited, regardless of whether the device is low or high energy-consuming.

We thank you for supporting our eco-friendly efforts and for your understanding.

Pool Access

The hotel’s swimming pool is available to all overnight guests (excluding day visitors or restaurant-only guests) during daylight hours.

Guests are asked to:

Be respectful of others.
Supervise children at all times—children are not permitted to use the pool unattended.
Refrain from swimming if you are not a confident swimmer, as no lifeguard is on duty.
Use of the pool is at your own risk.

Pet & Service Animal Policy

Hotel-owned dogs may be present on-site. In consideration of this, as well as the surrounding wildlife, a strict no-pet policy is enforced. The only exception is for certified guide dogs or service animals.

Please note that pets and animals of any kind are not permitted on the premises. This includes—but is not limited to—dogs, cats, birds, and other domestic animals.

Only certified guide or service animals are allowed, in accordance with applicable laws.

We are committed to ensuring that all guests feel welcome, including those accompanied by service animals. However, due to the presence of hotel-owned dogs and the surrounding wildlife, we kindly ask that guests staying overnight with a service animal inform us in advance of their arrival. This allows us to make the necessary arrangements, such as keeping our hotel dogs at home, to help ensure a safe and comfortable environment for the service animal and its handler.

While we will do our best to accommodate service animals safely, please understand that:

The environment may still pose risks due to wildlife and terrain, and
We cannot guarantee the safety of service animals on the property and
Helmeringhausen Hotel will not be held liable for any incidents, injuries, or distress involving service animals during your stay.

We appreciate your understanding and cooperation in helping us maintain a secure and welcoming atmosphere for all guests—both human and service animal companions.

Food & Drink Policy

Strictly no own food or drinks allowed in our Restaurant & Beer Garden.

We ONLY do traditional Namibian farm-style cooking. We do NOT cater for other cultures rituals and cooking methods.
The hotel is not self-catering. Cooking or food preparation in guest rooms is strictly prohibited.
All our prices for hotel bookings, unless specified otherwise, include dinner & breakfast.
Drinks are not included in any prices unless stated otherwise.
No refunds or payouts will be issued for unused or skipped meals, regardless of guest preference, late arrivals, early departures, or changes in travel plans.
Meals are non-transferable and must be consumed on the premises, in designated dining areas and during official service hours.
All menu items and prices are subject to change without prior notice.
Smoking is prohibited inside the restaurant except in designated outdoor areas.
Intoxicated guests may be refused service and asked to leave.
In accordance with Namibian law, no alcohol may be served on public holidays or Sundays without meals.
In accordance with Namibian law, no alcohol may be served to guests under the age of 18 years.
The hotel reserves the right to refuse alcohol service to any guest who is intoxicated or behaving inappropriately.
Food allergies and dietary restrictions should be told to the kitchen before ordering from the day menu, or for dinner & breakfast bookings, mentioned well before arrival however, no compensation will be issued for limited dining options.. While reasonable efforts will be made, the hotel cannot guarantee an allergen-free environment.
Day menu orders are available from 06:00 - 18:00.
Breakfast is served between 06:00 – 09:00. If you or your group plan to depart before 06:00 in the morning and therefore not able to have breakfast with us, please inform us about this arraignment on or before arrival – so that we can pre-pack a wonderful breakfast packet for you. Kindly note that we do not provide a toaster for self-use at breakfast.
Dinner is a 2-course set menu, and starts at 19:00. Dinner does not include drinks nor can items of food be traded for drinks or other items. Dinner is dine-in only; strictly no takeaway or packaging of dinner meals is permitted.
Corkage fee - Guests wishing to bring their own drinks are welcome to do so; however, a corkage fee will be charged.
Packed lunches can be arranged in advance only and are charged per person. These must be booked and paid for ahead of time.
No own food or drinks are allowed to be consumed in our Restaurant & Beer Garden. You will be kindly asked to settle any outstanding bills and leave the premises.

Thank you for your understanding — we look forward to welcoming you and your clients with genuine hospitality and hearty, home-style meals

Damage Policy & Theft Policy

Damage Policy

Any damage to or breakage of property, facilities, or guest amenities during your stay—or during the stay of any guests booked through a tour operator—must be reported and settled in full upon departure.

In the event that payment is not made at the time of departure, you and/or your tour operator hereby authorize Helmeringhausen Hotel to charge the amount due to the credit card provided at the time of booking. If no card details are available, an invoice will be issued to the registered email address and must be settled by the due date indicated. Failure to do so may result in legal action.

Guests are responsible for inspecting their room upon arrival and reporting any existing damage or breakage to reception immediately after check-in. If damage is not reported at this time, it will be assumed to have occurred during your stay, and you and/or your tour operator may be held responsible for the cost of repairs, replacements, and/or any loss of revenue resulting from the damage.

Please note that while you may also inform your tour operator of any issues, this does not replace the requirement to report such matters directly to reception. If damage is only reported to the tour operator and not to reception, it will still be considered your responsibility.

In cases where a guest refuses to accept liability for damage caused, the associated tour operator (if applicable) will be held responsible. Failure to cover these costs—by either the guest or the tour operator—may lead to legal action. Additionally, both the guest and/or the tour operator may be blacklisted from the Helmeringhausen Hotel, Restaurant, and Beer Garden, as well as any affiliated businesses or properties.

We appreciate your cooperation in helping us ensure a high-quality experience for all our visitors.

Theft Policy

Helmeringhausen Hotel maintains a zero-tolerance policy toward theft of any kind. Guests are expected to respect all property belonging to the hotel, its staff, and fellow guests.

Any guest found to be in possession of hotel property without authorisation will be subject to immediate action. This may include, but is not limited to:

Immediate eviction from the property without refund
Providing full financial compensation for the stolen or missing items
Reporting of the incident to local authorities for further legal action

We reserve the right to charge the credit card on file for the full replacement cost of any items found to be missing or damaged due to theft, either during or after a guest’s stay. In cases where no payment method has been provided, an invoice will be sent, and failure to settle the amount may result in legal proceedings.

Helmeringhausen Hotel also reserves the right to ban guests involved in theft from making future reservations at the property and entering the premises.

Lost & Found Policy

Items left behind by guests will be safely stored by Helmeringhausen Hotel for a period of up to three (3) months from the date of departure.

If you believe you or your clients have left an item behind, please contact us as soon as possible with a detailed description of the item. We will do our best to locate and secure it for you. However, please note that Helmeringhausen Hotel is not responsible for any items left behind but we will make every effort to assist where we can.

If a contact number is provided at the time of booking or check-in, we will make an effort to reach out regarding any valuable items found. If no contact number is provided and the guest does not initiate contact, we will attempt to reach you, the tour operator, to facilitate the return of the items.

Guests are responsible for arranging and covering the cost of return shipping, if applicable.
After the 3-month holding period, any unclaimed items will be considered abandoned and may be donated, discarded, or repurposed at the hotel’s discretion.
Perishable items will be disposed of if not claimed within 24 hours of departure.

Helmeringhausen Hotel accepts no responsibility for items that are lost, damaged, or unclaimed, either before or after the expiration of the holding period.

Liability Disclaimer

Helmeringhausen Hotel, its management and employees shall not be held liable for any loss, damage, injury, or death sustained by guests, their clients, or their belongings during their stay, howsoever caused, including but not limited to:

Accidents or injuries occurring on the hotel premises (including rooms, public areas, gardens, and surrounding property)
Theft, loss, or damage to personal belongings, valuables, vehicles, or equipment
Acts of nature, wildlife encounters, or environmental hazards
Illness, food allergies, or reactions not disclosed prior to meal preparation
Incidents resulting from the behaviour of other guests or third parties

Guests are strongly advised to take appropriate precautions and ensure the security of their personal belongings at all times.

By staying at Helmeringhausen Hotel, you and your clients acknowledge and accept these terms and release the hotel, its owners, employees, and affiliates from any liability or claims that may arise during or after your visit.

Right of Admission Reserved

Kindly note: We reserve Right Of Admission.

Helmeringhausen Hotel & Guest Farm is private property.

As such, the right of admission is strictly reserved.

We reserve the right, at our sole discretion, to deny or revoke access to the property, facilities, or services at any time and without prior notice. This may apply to any individual or group whose actions, behaviour, or conduct are deemed inappropriate or unacceptable. Reasons for refusal or removal may include, but are not limited to:

Disorderly, disruptive, abusive, aggressive or offensive behaviour toward staff, other guests, or property.
Non-compliance with the property’s rules, terms, conditions and policies, or instructions from authorised personnel and/or management.
Behaviour that may pose a risk to the safety, security, comfort, or well-being of other guests, staff, or the property.
Damage to property or facilities, whether intentional or due to gross negligence.
Violation of applicable laws or regulations while on the premises.
Possession, use or distribution of illegal substances or prohibited items on the property.

This policy is enforced at the sole discretion of the owners or designated management. Any guest or visitor asked to leave the premises under this clause shall not be entitled to a refund, credit, or compensation of any kind and may be held financially responsible for any resulting damages or losses.

Changes to Terms

Helmeringhausen Hotel and Guest Farm, Restaurant & Beer-Garden reserves the right to amend these terms and conditions without prior notice.
The latest version will be available on our website or upon request.

By entering the property, all persons agree to abide by these terms.

Office Hours
Monday - Friday	08:00 - 16:00
Saturday & Sunday	Closed
Public Holidays	Closed

Unfortunately we are unable to attend to any requests on weekends and public holidays.

We trust in your kind understanding.

HOTEL ACCOMMODATION

Applies to Standard, Superior and Family Hotel Room bookings made under standard rate plans

NO telephone / WhatsApp bookings

Reservation Policy

To ensure a smooth booking process, please take note of the following reservation terms:

A quotation is a non-binding offer and the room will not be held.
All bookings and changes must be submitted in writing.
A 100% deposit is needed to confirm your booking.
If no deposit is received within 48 hours, we cannot hold the reservation for you.
Balance payment must be done prior to arrival.
We will gladly confirm your booking once funds received in full and upfront. Unfortunately unpaid booking requests will no longer taken into consideration and remain unconfirmed.
Companies: Full payment must be done 7 days prior to arrival, or a Company order in writing.

Cancellation Policy for Hotel Bookings

The following cancellation fees will apply based on the number of days prior to the scheduled arrival date:

45 - 30 days prior arrival date 25% service fee of full invoice amount
29 - 16 days prior arrival date 50% of full invoice amount
15 - 8 days prior arrival date 75% of full invoice amount
7 - 1 days & NO SHOW & EARLY DEPARTURE 100% of full invoice amount
An administrative fee of 15% will be charged to each refund as applicable before 45 days

Please note that the aforementioned cancellation fee will remain applicable regardless of any circumstances, including but not limited to the Coronavirus pandemic or other global crises.

Please note: Tourist Travel insurance should cover possible Covid-19 related situations when the clients are travelling.

Check In and Check Out

If you are running late please WhatsApp / phone +264 81 637 9521 (NO Bookings)

Check - In: as from 14:00
Check - Out: 10:00

A N$100 fee will be charged for the first hour after 10h00am, after one hour the full rate for one night.
Early check-ins or late check-outs must be arranged before.
A N$500 fee will be charged should you not return the key at check-out.

Room Guideline & Room Occupancy Policy

All rooms are strictly NON-SMOKING and ground levelled.

All rooms are non self-catering.

Single Room Use

Single rooms are strictly reserved for the use of one (1) guest only. If an additional guest arrives intending to share a single room, the reservation will be automatically reclassified as a double/twin room, and the additional guest will be charged the applicable double/twin room rate for one person.

No refund or deduction will be made from the original single room rate already paid, even if it exceeds the per-person rate of a double/twin room. Guests who do not comply may be refused check-in or required to pay the additional charge immediately upon arrival, with no refunds issued.

Maximum Occupancy Limits

All rooms have strict occupancy limits

Single rooms: Maximum one (1) person

Double/twin rooms: Maximum two (2) persons

Double Room refers to a room with one double bed.
Twin Room refers to a room with two single beds.

Family Room: Only for families with children younger than the age of 12 years

There are two family rooms available:

Family Room (3+1): maximum three (3) persons plus one (1) infant under 2 years
Family Room (4): maximum four (4) persons

Children Policy

Children aged 0 - 2: stay with one paying adult free of charge; baby cot will be provided.
As from the age of 3 to 11 years, family rooms are available at full family-room-rate per child and adult.
Children as from the age of 12 will be handled as adults and are at full accommodation rate; no family room occupation possible.

Family rooms are strictly reserved for families with children under the age of 12.

If a booking is made for a family room under the pretence of traveling with children under 12 and guests arrive without children, the hotel reserves the right to:

Cancel the original booking, with no refunds, and
Require the guest(s) to rebook at the full rate for a standard single or double/twin room.

This policy is clearly stated across all booking platforms. Guests who attempt to bypass this restriction by providing false information may be denied check-in or required to pay additional charges.

Extra Guests, Floor Bedding & Sleeping Arrangements

Guests are not permitted to add bedding, mattresses, sleeping bags, or any form of temporary sleeping arrangements in any room. Floor sleeping is strictly prohibited. The hotel does not provide or allow extra beds in rooms that have reached their occupancy limit.

Visitors and Unregistered Guests

Visitors are not permitted in guest rooms at any time unless prior approval has been arranged with hotel management. Exceptions may be made in the event of an emergency; however, this must also be cleared with management before any access is granted. Unauthorized visitors or overnight guests are not allowed and may result in action being taken against the booking guest, including additional charges or removal from the property.

Policy Violations

Any violation of the room occupancy or guest policy may result in:

Additional charges
Immediate cancellation of the reservation without refund
Removal from the property at the discretion of hotel management

The hotel reserves the right to enforce these policies in the interest of guest safety, comfort, and compliance with safety and insurance regulations.

Food & Drink Policy:

Strictly no own food or drinks allowed in our Restaurant & Beer Garden.

We ONLY do traditional Namibian farm-style cooking. We do NOT cater for other cultures rituals and cooking methods.
The hotel is not self-catering. Cooking or food preparation in guest rooms is strictly prohibited.
All our prices for hotel bookings, unless specified otherwise, include dinner & breakfast.
Drinks are not included in any prices unless stated otherwise.
No refunds or payouts will be issued for unused or skipped meals, regardless of guest preference, late arrivals, early departures, or changes in travel plans.
Meals are non-transferable and must be consumed on the premises, in designated dining areas and during official service hours.
Food allergies and dietary restrictions should be told to the kitchen before ordering from the day menu, or for dinner & breakfast bookings, mentioned well before arrival however, no compensation will be issued for limited dining options.. While reasonable efforts will be made, the hotel cannot guarantee an allergen-free environment.
No own food or drinks are allowed to be consumed in our Restaurant & Beer Garden. You will be kindly asked to settle any outstanding bills and leave the premises.

Dinner

Dinner is 2-course set menu and served at 19:00.

If you have any dietary restrictions/allergies (vegetarian/vegan/gluten free) please let us know well in advance so we can prepare an alternative meal plan for you. While reasonable efforts will be made, the hotel cannot guarantee an allergen-free environment.

We do not do exclusive dishes and do not cater for other culture rituals and cooking methods. We serve homemade, fresh farm-style meals that are simple, healthy and delicious.

Dinner does not include drinks nor can items of food be traded for drinks or other items.

Dinner is dine-in only; strictly no takeaway or packaging of dinner meals is permitted.

Please be aware a corkage fee will be charged for your own wine/drinks.

Breakfast

Breakfast is served between 06:00 – 09:00.

If you plan to depart before 06:00 in the morning and therefore not able to have breakfast with us, please inform us about this arraignment on or before arrival – so that we can pre-pack a wonderful breakfast packet for you.

Kindly note that we do not provide a toaster for self-use at breakfast.

Day Menu

You can order off our day menu from 06:00 - 18:00, after that there will be no orders taken from our day menu.

Electricity, WiFi & Amenities

Please note the following:

WiFi Access:

Complimentary WiFi is available for hotel guests. However, please note that the signal does not extend to the guest rooms. It is accessible in the Restaurant and Beer Garden areas only.

Strictly no external electrical connections:

Running power cables from guest rooms to vehicles, campsites or other external devices—such as fridges or electrical appliances of any kind—is strictly prohibited, regardless of whether the device is low or high energy-consuming.

Room amenities:

Hotel rooms do not include fridges, microwaves, kettles or hairdryers. However, you are welcome to request storage for refrigerated or frozen items at reception, subject to available space. Please ensure all items are collected before your departure, as the hotel is not responsible for unclaimed goods. We have a limited amount of hairdryers and can provide them on request if available. Superior rooms have hairdryers provided.

Climate comfort:

While our rooms are not equipped with air conditioning, fans are provided during the summer months. In winter, hot water bottles are available and can be filled at reception. Kindly return these bottles before departure, and please do not take them home.

Pool Access:

The hotel’s swimming pool is available to all overnight guests (excluding day visitors or restaurant-only guests) during daylight hours.

Guests are asked to:

Be respectful of others.
Supervise children at all times—children are not permitted to use the pool unattended.
Refrain from swimming if you are not a confident swimmer, as no lifeguard is on duty.
Use of the pool is at your own risk.

We thank you for supporting our eco-friendly efforts and for your understanding.

Pet Policy

Pets are strictly not allowed on the premises.
Please note: Hotel-owned dogs may be present on-site. In consideration of this, as well as the surrounding wildlife, a strict no-pet policy is enforced.
The only exception is for certified guide dogs or service animals.

Right of Admission

We reserve right of admission. Helmeringhausen Hotel & Guest Farm is privately owned and any person who we, the owners, perceive as rude or out of order, can be asked to leave immediately, without prior notice.

HOTEL SPECIALS

Only applies only when special rates or promotions are being offered

NO telephone / WhatsApp bookings

Accommodation Special bookings are ONLY possible via email

No Walk-In bookings | No Last Minute Bookings | No Pay on Arrival

Reservation Policy

No Walk-In bookings will be accepted for Specials (no last-minute booking)

To ensure a smooth booking process, please take note of the following reservation terms:

A quotation is a non-binding offer and the room will not be held.
All bookings and changes must be submitted in writing.
A 100% deposit is needed to confirm your booking.
If no deposit is received within 48 hours, we cannot hold the reservation for you.
Balance payment must be done prior to arrival.
Strictly no walk-in / last-minute bookings on specials.
We will gladly confirm your booking once funds received in full and upfront. Unfortunately unpaid booking requests will no longer taken into consideration and remain unconfirmed.
Companies: Full payment must be done 7 days prior to arrival, or a Company order in writing.

Cancellation Policy

Should you cancel your reservation with us the following cancellation fees apply:

Booking is non-refundable.
Changing the date of stay is not possible.

The above cancellation policy will apply, regardless of any circumstances, including, but limited to, the Coronavirus pandemic or other global crises.

Please note: Tourist Travel insurance should cover possible Covid-19 related situations when the clients are travelling.

Check In and Check Out

If you are running late please WhatsApp / phone +264 81 637 9521 (NO Bookings)

Check - In: as from 14:00
Check - Out: 10:00

A N$100 fee will be charged for the first hour after 10h00am, after one hour the full rate for one night.
Early check-ins or late check-outs must be arranged before.
A N$500 fee will be charged should you not return the key at check-out.

Room Guideline & Room Occupancy Policy

All rooms are strictly NON-SMOKING and ground levelled.

All rooms are non self-catering.

Single Room Use

Maximum Occupancy Limits

All rooms have strict occupancy limits

Single rooms: Maximum one (1) person

Double/twin rooms: Maximum two (2) persons

Double Room refers to a room with one double bed.
Twin Room refers to a room with two single beds.

Family Room: Only for families with children younger than the age of 12 years

There are two family rooms available:

Family Room (3+1): maximum three (3) persons plus one (1) infant under 2 years
Family Room (4): maximum four (4) persons

Children Policy

Children aged 0 - 2: stay with one paying adult free of charge; baby cot will be provided.
As from the age of 3 to 11 years, family rooms are available at full family-room-rate per child and adult.
Children as from the age of 12 will be handled as adults and are at full accommodation rate; no family room occupation possible.

Family rooms are strictly reserved for families with children under the age of 12.

If a booking is made for a family room under the pretence of traveling with children under 12 and guests arrive without children, the hotel reserves the right to:

Cancel the original booking, with no refunds, and
Require the guest(s) to rebook at the full rate for a standard single or double/twin room.

Extra Guests, Floor Bedding & Sleeping Arrangements

Visitors and Unregistered Guests

Policy Violations

Any violation of the room occupancy or guest policy may result in:

Additional charges
Immediate cancellation of the reservation without refund
Removal from the property at the discretion of hotel management

The hotel reserves the right to enforce these policies in the interest of guest safety, comfort, and compliance with safety and insurance regulations.

Food & Drink Policy:

Strictly no own food or drinks allowed in our Restaurant & Beer Garden.

We ONLY do traditional Namibian farm-style cooking. We do NOT cater for other cultures rituals and cooking methods.
The hotel is not self-catering. Cooking or food preparation in guest rooms is strictly prohibited.
All our prices for hotel bookings, unless specified otherwise, include dinner & breakfast.
Drinks are not included in any prices unless stated otherwise.
No refunds or payouts will be issued for unused or skipped meals, regardless of guest preference, late arrivals, early departures, or changes in travel plans.
Meals are non-transferable and must be consumed on the premises, in designated dining areas and during official service hours.
Food allergies and dietary restrictions should be told to the kitchen before ordering from the day menu, or for dinner & breakfast bookings, mentioned well before arrival however, no compensation will be issued for limited dining options.. While reasonable efforts will be made, the hotel cannot guarantee an allergen-free environment.
No own food or drinks are allowed to be consumed in our Restaurant & Beer Garden. You will be kindly asked to settle any outstanding bills and leave the premises.

Dinner

Dinner is 2-course set menu and served at 19:00.

We do not do exclusive dishes and do not cater for other culture rituals and cooking methods. We serve homemade, fresh farm-style meals that are simple, healthy and delicious.

Dinner does not include drinks nor can items of food be traded for drinks or other items.

Dinner is dine-in only; strictly no takeaway or packaging of dinner meals is permitted.

Please be aware a corkage fee will be charged for your own wine/drinks.

Breakfast

Breakfast is served between 06:00 – 09:00.

Kindly note that we do not provide a toaster for self-use at breakfast.

Day Menu

You can order off our day menu from 06:00 - 18:00, after that there will be no orders taken from our day menu.

Electricity, WiFi & Amenities

Please note the following:

WiFi Access:

Complimentary WiFi is available for hotel guests. However, please note that the signal does not extend to the guest rooms. It is accessible in the Restaurant and Beer Garden areas only.

Strictly no external electrical connections:

Room amenities:

Climate comfort:

Pool Access:

The hotel’s swimming pool is available to all overnight guests (excluding day visitors or restaurant-only guests) during daylight hours.

Guests are asked to:

Be respectful of others.
Supervise children at all times—children are not permitted to use the pool unattended.
Refrain from swimming if you are not a confident swimmer, as no lifeguard is on duty.
Use of the pool is at your own risk.

We thank you for supporting our eco-friendly efforts and for your understanding.

Pet Policy

Pets are strictly not allowed on the premises.
Please note: Hotel-owned dogs may be present on-site. In consideration of this, as well as the surrounding wildlife, a strict no-pet policy is enforced.
The only exception is for certified guide dogs or service animals.

Right of Admission

CAMPING

Applies to Camping at Helmeringhausen Hotel

NO telephone / WhatsApp bookings

Reservation Policy

To ensure a smooth booking process, please take note of the following reservation terms:

A quotation is a non-binding offer and the room will not be held.
All bookings and changes must be submitted in writing.
A 100% deposit is needed to confirm your booking.
If no deposit is received within 48 hours, we cannot hold the reservation for you.
Balance payment must be done prior to arrival.
Strictly no walk-in / last-minute bookings on specials.
We will gladly confirm your booking once funds received in full and upfront. Unfortunately unpaid booking requests will no longer taken into consideration and remain unconfirmed.
Companies: Full payment must be done 7 days prior to arrival, or a Company order in writing.
No own food or drinks are allowed to be consumed in our Restaurant & Beer Garden. You will be kindly asked to settle any outstanding bills and leave the premises.

Cancellation Policy

Should you cancel your reservation with us the following cancellation fees apply:

Booking is non-refundable.
Changing the date of stay is not possible.

The above cancellation policy will apply, regardless of any circumstances, including, but limited to, the Coronavirus pandemic or other global crises.

Please note: Tourist Travel insurance should cover possible Covid-19 related situations when the clients are travelling.

Children Policy

Children aged 0 - 2: stay with one paying adult free of charge.
Children as from the age of 3 will be handled as adults and are at full accommodation rate.

Check In and Check Out

If you are running late please WhatsApp / phone +264 81 637 9521 (NO Bookings)

Check - In: as from 14:00
Check - Out: 10:00

Please note: NO LATE CHECK-IN for camping possible.

Camping gate will be locked at 18:00.

A N$100 fee will be charged for the first hour after 10h00am, after one hour the full rate for one night.
Early check-ins or late check-outs must be arranged before.

Food & Drink Policy:

Strictly no own food or drinks allowed in our Restaurant & Beer Garden.

We ONLY do traditional Namibian farm-style cooking. We do NOT cater for other cultures rituals and cooking methods.
The hotel is not self-catering. Cooking or food preparation in guest rooms is strictly prohibited.
All our prices for hotel bookings, unless specified otherwise, include dinner & breakfast.
Drinks are not included in any prices unless stated otherwise.
No refunds or payouts will be issued for unused or skipped meals, regardless of guest preference, late arrivals, early departures, or changes in travel plans.
Meals are non-transferable and must be consumed on the premises, in designated dining areas and during official service hours.
Food allergies and dietary restrictions should be told to the kitchen before ordering from the day menu, or for dinner & breakfast bookings, mentioned well before arrival however, no compensation will be issued for limited dining options.. While reasonable efforts will be made, the hotel cannot guarantee an allergen-free environment.

Restaurant Tab for Camping:

Strictly no restaurant tabs for camping.
Pay as you go only.

Dinner

Dinner is 2- set menu and served at 19:00.

This can be ordered and payed for in full before 17:00.

We do not do exclusive dishes and do not cater for other culture rituals and cooking methods. We serve homemade, fresh farm-style meals that are simple, healthy and delicious.

Dinner does not include drinks nor can items of food be traded for drinks or other items.

Dinner is dine-in only; strictly no takeaway or packaging of dinner meals is permitted.

Please be aware a corkage fee will be charged for your own wine/drinks.

Breakfast

Breakfast is served between 06:00 – 09:00.

This can be ordered and payed for in full on arrival.

Kindly note that we do not provide a toaster for self-use at breakfast.

Day Menu

You can order off our day menu from 06:00 - 18:00, after that there will be no orders taken from our day menu.

Electricity & WiFi

Please note the following important guidelines:

WiFi: Complimentary WiFi is only available for hotel guests in the Restaurant and Beer Garden areas. There is no WiFi coverage at the campsites, but mobile phone reception is available.
Electricity: There is no electricity or power points available at the campsites.
Strictly no external electrical connections: Running power cables from guest rooms to vehicles, campsites or other external devices—such as fridges or electrical appliances of any kind—is strictly prohibited, regardless of whether the device is low or high energy-consuming.

Amenities

Campsite Features:

Each campsite offers braai/barbecue facilities, a sink, private seating areas, and natural shade provided by trees, ensuring a comfortable and enjoyable outdoor experience.

Ablution Facilities:

Campsite guests have access to shared ablution facilities, which include toilets (WC) and hot showers. Showers are available on request in the late afternoon, heated by a traditional donkey boiler between 18:00 and 19:00.

Please note that no hot water is available in the mornings.

Pool Access:

The hotel’s swimming pool is available to all overnight guests (excluding day visitors or restaurant-only guests) during daylight hours.

Guests are asked to:

Be respectful of others.
Supervise children at all times—children are not permitted to use the pool unattended.
Refrain from swimming if you are not a confident swimmer, as no lifeguard is on duty.

Use of the pool is at your own risk.

Pet Policy

Pets are strictly not allowed on the premises.
Please note: Hotel-owned dogs may be present on-site. In consideration of this, as well as the surrounding wildlife, a strict no-pet policy is enforced.
The only exception is for certified guide dogs or service animals.

Fire Safety

To protect guests and local wildlife, fires are only permitted in designated areas, such as the braai / barbecue areas.

Fires must be completely extinguished when not in use.

Failure to comply may result in being asked to leave the premises and/or incurring fines.

Guests will be held responsible for any damages caused by failure to follow these fire safety rules, which may also result in additional charges.

Right of Admission

BOUTIQUE APARTMENTS

Applies to Boutique Apartments located on the private farm at Helmeringhausen Hotel

NO telephone / WhatsApp bookings

Reservation Policy

To ensure a smooth booking process, please take note of the following reservation terms:

A quotation is a non-binding offer and the room will not be held.
All bookings and changes must be submitted in writing.
Bookings must be made at least 30 days in advance.
No last minute / walk-in bookings.
A 100% deposit is needed to confirm your booking.
If no deposit is received within 48 hours, we cannot hold the reservation for you.
Balance payment must be done prior to arrival.
We will gladly confirm your booking once funds received in full and upfront. Unfortunately unpaid booking requests will no longer taken into consideration and remain unconfirmed.
Companies: Full payment must be done 7 days prior to arrival, or a Company order in writing.

Cancellation Policy for Hotel Bookings

The following cancellation fees will apply based on the number of days prior to the scheduled arrival date:

45 - 30 days prior arrival date 25% service fee of full invoice amount
29 - 16 days prior arrival date 50% of full invoice amount
15 - 8 days prior arrival date 75% of full invoice amount
7 - 1 days & NO SHOW & EARLY DEPARTURE 100% of full invoice amount
An administrative fee of 15% will be charged to each refund as applicable before 45 days

Please note that the aforementioned cancellation fee will remain applicable regardless of any circumstances, including but not limited to the Coronavirus pandemic or other global crises.

Please note: Tourist Travel insurance should cover possible Covid-19 related situations when the clients are travelling.

Check In and Check Out

If you are running late please WhatsApp / phone +264 81 637 9521 (NO Bookings)

Check - In: as from 14:00
Check - Out: 10:00

A N$100 fee will be charged for the first hour after 10h00am, after one hour the full rate for one night.
Early check-ins or late check-outs must be arranged before.
A N$500 fee will be charged should you not return the key at check-out.

Apartment Guideline

All apartments are strictly NON-SMOKING.

All apartments are self-catering | No meals included

Located away from the Hotel on the private Helmeringhausen Farm.

Maximum 2 guests per apartment (no extra bed).
There are only 2 apartments available.
Minimum 2 nights.

Children Policy

Strictly no children under the age of 12 allowed at the Boutique Apartments.

Pet Policy

Pets are strictly not allowed on the premises.
Please note: Hotel-owned dogs may be present on-site. In consideration of this, as well as the surrounding wildlife, a strict no-pet policy is enforced.
The only exception is for certified guide dogs or service animals.

Food & Drink Policy:

The Boutique Apartments are Self Catering | No meals included

Strictly no own food or drinks allowed in our Restaurant & Beer Garden

We ONLY do traditional Namibian farm-style cooking. We do NOT cater for other cultures rituals and cooking methods.
Boutique Apartments are self-catering however meals can be purchased and payed for at the hotel.
Drinks are not included in any prices unless stated otherwise.
No refunds or payouts will be issued for unused or skipped meals, regardless of guest preference, late arrivals, early departures, or changes in travel plans.
Meals are non-transferable and must be consumed on the premises, in designated dining areas and during official service hours.
Food allergies and dietary restrictions should be told to the kitchen before ordering from the day menu, or for dinner & breakfast bookings, mentioned well before arrival however, no compensation will be issued for limited dining options.. While reasonable efforts will be made, the hotel cannot guarantee an allergen-free environment.
No own food or drinks are allowed to be consumed in our Restaurant & Beer Garden. You will be kindly asked to settle any outstanding bills and leave the premises.

Dinner

Dinner is 2-course set menu and served at 19:00.

This can be ordered and payed for in full before 17:00.

We do not do exclusive dishes and do not cater for other culture rituals and cooking methods. We serve homemade, fresh farm-style meals that are simple, healthy and delicious.

Dinner does not include drinks nor can items of food be traded for drinks or other items.

Dinner is dine-in only; strictly no takeaway or packaging of dinner meals is permitted.

Please be aware a corkage fee will be charged for your own wine/drinks.

Breakfast

Breakfast is served between 06:00 – 09:00.

This can be ordered and payed for in full on arrival.

Kindly note that we do not provide a toaster for self-use at breakfast.

Day Menu

You can order off our day menu from 06:00 - 18:00, after that there will be no orders taken from our day menu.

Amenities

Our Boutique Apartments offer a comfortable and private stay with the following amenities:

No WiFi at the Apartments: Please note that WiFi is not available in the Boutique Apartments. However, guests are welcome to enjoy free WiFi at the hotel, located just a short walk away.
Cellphone Reception is available throughout the property.
European Power Sockets in all rooms – no adapters needed for standard European plugs.
Make-Up Mirror in the bathroom for added convenience.
Towels are provided.
A fully equipped kitchen with modern cooking utensils, ideal for self-catering.
Private Braai (Barbecue) Facilities, located in a secluded area for your personal use—perfect for relaxing in privacy away from other guests.

Pool Access:

The hotel’s swimming pool is available to all overnight guests (excluding day visitors or restaurant-only guests) during daylight hours.

Guests are asked to:

Be respectful of others.
Supervise children at all times—children are not permitted to use the pool unattended.
Refrain from swimming if you are not a confident swimmer, as no lifeguard is on duty.

Use of the pool is at your own risk.

Fire Safety

To protect guests and local wildlife, fires are only permitted in designated areas, such as the braai / barbecue areas.

Fires must be completely extinguished when not in use.

Failure to comply may result in being asked to leave the premises and/or incurring fines.

Guests will be held responsible for any damages caused by failure to follow these fire safety rules, which may also result in additional charges.

ADVENTURE CAMP

Applies to Adventure Camp Bookings located on the private farm at Helmeringhausen Hotel

NO telephone / WhatsApp bookings

Reservation Policy

Only bookable through Tour Operator Companies with a Tour Guide.
A quotation is a non-binding offer and the adventure camp booking will not be held.
Bookings / Changes must be done in writing.
A 100% deposit is needed to confirm your booking.
If no deposit is received within 48 hours, we cannot hold the reservation for you.
Balance payment must be done prior to arrival.
We will gladly confirm your booking once funds received in full and upfront. Unfortunately unpaid booking requests will no longer taken into consideration and remain unconfirmed.
Companies: Full payment must be done 7 days prior to arrival, or a Company order in writing.
NO Bookings without a Tour Guide.
No Bookings for a group less than 8 or more than 16 including Tour Guide.

Cancellation Policy

The following cancellation fees will apply based on the number of days prior to the scheduled arrival date:

45 - 30 days prior arrival date 25% service fee of full invoice amount
29 - 16 days prior arrival date 50% of full invoice amount
15 - 8 days prior arrival date 75% of full invoice amount
7 - 1 days & NO SHOW & EARLY DEPARTURE 100% of full invoice amount
An administrative fee of 15% will be charged to each refund as applicable before 45 days

Please note that the aforementioned cancellation fee will remain applicable regardless of any circumstances, including but not limited to the Coronavirus pandemic or other global crises.

Please note: Tourist Travel insurance should cover possible Covid-19 related situations when the clients are travelling.

Check In and Check Out

If you are running late please WhatsApp / phone +264 81 637 9521 (NO Bookings)

Check - In: as from 14:00
Check - Out: 10:00

A N$100 fee will be charged for the first hour after 10h00am, after one hour the full rate for one night.
Early check-ins or late check-outs must be arranged before.

Tent Guideline

All Tents are strictly NON-SMOKING.

Minimum 8 guest | Maximum 16 guests including Tour Guide

There are only 8 tents available

Single Tent: 1 guest per tent

Double / Twin Tent: 2 guests per tent (no extra bed)

Children Policy

Strictly no children under the age of 12 allowed for the Adventure Camp.

Pet Policy

Strictly no pets allowed at the Adventure Camp.

Food & Drink Policy

Strictly no own food or drinks allowed in our Restaurant & Beer Garden or at the Adventure Camp

We ONLY do traditional Namibian farm-style cooking. We do NOT cater for other cultures rituals and cooking methods.
The Adventure Camp is not self-catering. Cooking or food preparation at the Adventure Camp is strictly prohibited.
The price for the Adventure Camp includes Dinner and Breakfast - Drinks are not included.
A self service bush-bar is available, outstanding payment for drinks will be settled before departure at the hotel.
STRICTLY no own drinks or food.
No refunds or payouts will be issued for unused or skipped meals, regardless of guest preference, late arrivals, early departures, or changes in travel plans.
Meals are non-transferable and must be consumed on the premises, in designated dining areas and during official service hours.
The hotel reserves the right to refuse alcohol service to any guest who is intoxicated or behaving inappropriately.
Food allergies and dietary restrictions should be told to the kitchen before ordering from the day menu, or for dinner & breakfast bookings, mentioned well before arrival however, no compensation will be issued for limited dining options.. While reasonable efforts will be made, the hotel cannot guarantee an allergen-free environment.
Day menu orders are available at the hotel from 06:00 - 18:00.
Breakfast is served between 07:00 – 09:00. No packing of breakfast items may be taken as a takeaway / packed for later consumption.
Dinner is set bush dinner menu, and starts at 20:00. Dinner does not include drinks nor can items of food be traded for drinks or other items.
Packed lunches can be arranged in advance only and are charged per person. These must be booked and paid for ahead of time.

No own food or drinks are allowed to be consumed in our Restaurant & Beer Garden nor the Adventure Camp. You will be kindly asked to settle any outstanding bills and leave the premises.

Thank you for your understanding — we look forward to welcoming you and your clients with genuine hospitality and hearty, home-style meals.

Amenities and Features

Our Adventure Camp offers a back-to-nature experience in a peaceful, off-grid setting, ideal for small groups seeking solitude and scenery.

WiFi & Connectivity: Complimentary WiFi is available only for hotel guests in the Restaurant and Beer Garden areas. There is no WiFi at the Adventure Camp, but mobile phone reception is available.
Electricity: The Adventure Camp is entirely off-grid, with no electricity or power points available.
Exclusivity: Enjoy an intimate and exclusive setting, accommodating a maximum of 16 guests. A minimum group booking of 8 guests is required.
Access to Nature: Located near one of the top walking and hiking areas in Namibia perfect for nature enthusiasts and active explorers.
Relaxation: A hammock is provided for laid-back comfort amidst nature.
Rustic Facilities: The camp features a bush flush toilet and outdoor shower, adding to the authentic wilderness experience.
Stargazing: The camp offers exceptional stargazing—enjoy clear, unpolluted night skies ideal for relaxing under the stars.
Photography: The remote setting and stunning natural scenery provide excellent opportunities for landscape and wildlife photography.
Unique Lighting: The camp is softly illuminated at night with exclusive wine bottle lanterns, creating a warm, atmospheric glow that guides guests through the camp without disrupting the night sky.

Pool Access:

The hotel’s swimming pool is available to all overnight guests (excluding day visitors or restaurant-only guests) during daylight hours at the hotel. There is no pool at the Adventure Camp.

Guests are asked to:

Be respectful of others.
Supervise children at all times—children are not permitted to use the pool unattended.
Refrain from swimming if you are not a confident swimmer, as no lifeguard is on duty.

Use of the pool is at your own risk.

Fire Safety

To protect guests and local wildlife, fires are only permitted in designated areas, such as the braai / barbecue areas.

Fires must be completely extinguished when not in use.

Failure to comply may result in being asked to leave the premises and/or incurring fines.

Guests will be held responsible for any damages caused by failure to follow these fire safety rules, which may also result in additional charges.

Liability and Liability Waivers

It is mandatory to sign the WAIVER, INDEMNITY AND ASSUMPTION OF RISK form well before arrival.

By paying a deposit you understand and accept the booking terms and conditions as laid out by Helmeringhausen Hotel in the form and on the website.

By using the facilities, services, equipment, and premises of Helmeringhausen Adventure Camp, including but not limited to Helmeringhausen Hotel and Helmeringhausen Guest Farm, and by participating in any of the camp’s programs or activities, you acknowledge and accept that such use and participation involve inherent risks. These risks may include, but are not limited to: Mild to severe personal injury, Property damage or loss, Temporary or permanent disability, Illness, including infectious diseases (such as COVID-19 and its variants) and/or Death.

You voluntarily assume full responsibility for all such risks, whether foreseen or unforeseen, and acknowledge that you understand the nature and extent of the potential dangers involved. You agree to participate and make use of the facilities entirely at your own risk.

RESTAURANT & BEER-GARDEN

Applies uniformly to all restaurant guests at Helmeringhausen Hotel, including, bot not limited to, overnight, pre-booked and walk-in patrons

NO telephone / WhatsApp bookings.

Lunch Bookings & Table Reservations

Strictly no outside food or drinks are allowed in the Restaurant or Beer Garden.

Set Menu Lunch Bookings

ONLY bookable through Tour Operator

Lunch Booking & Payment Terms

Set Menu Lunch Bookings are non-refundable under any circumstances.
Bookings and full payment must be made at least 14 days prior to arrival.
Confirmation will only be issued once full payment has been received.
Tax invoices can be provided upon request.
Please include your estimated time of arrival (ETA) when submitting your booking.
All other hotel policies, including food and drink policies, apply.
There is no Wi-Fi available for lunch booking guests.

Lunch Pricing

All lunch bookings are charged per person.
Please refer to our current STO rate sheet for applicable pricing.
Tour guides and drivers may be eligible for a discounted rate, depending on the total number of paying guests booked. However, discounts for guides and drivers are not guaranteed and must be confirmed at the time of booking.

Lunch Menu (2-Course Set Menu)

Main: Lasagna
Dessert: Malva Pudding
Drinks are not included.
This is a fixed menu and cannot be changed or substituted, including for apple cake or any other alternative.

Food Allergies & Dietary Restrictions

Dietary requests are available on special request only and must be made with your booking.

We require at least 2 weeks notice for any dietary restrictions and food allergies, including but not limited to, vegan / vegetarian / gluten free.
We only serve traditional Namibian farm-style cooking.
We do not cater for cultural cooking rituals, religious restrictions, or non-local cooking methods.

To ensure the best experience and avoid disappointment, all dietary requirements must be submitted:

With the final pax count (for lunch bookings)
At least 2 weeks before arrival

Table Booking – Day Menu Option

Table bookings are not set menu lunch bookings.

This option simply reserves a table, with guests ordering à la carte from the day menu.

You may pre-book a table and order from our day menu on arrival. Alternatively, the guide may send a WhatsApp message with the group’s order the evening before or morning of arrival to assist with preparation. Please include ETA with any order to help our kitchen time preparation.

Pre-Order Terms & Conditions:

Any changes to the order upon arrival may incur additional charges.
Payment must be made on the same day, either by the guide or guests, before departure.
Clients are responsible for requesting the most up-to-date menu and pricing before arrival. We are not liable for discrepancies due to outdated menus.
All other hotel policies, including food and drink policies, apply.
There is no Wi-Fi available for restaurant guests.

Important Notices

Sending a WhatsApp order and not arriving/cancelling last minute will result in the group/company being blacklisted from future bookings.
Tour guides and drivers are not automatically free of charge – please confirm when booking.

Food Allergies & Dietary Restrictions

Food allergies or dietary restrictions must be communicated to the kitchen before ordering from the day menu (if ordering on arrival/pre-ordering from the menu). It is your responsibility to ask if you are unsure of a food item.

Food & Drink Policy

Strictly no own food or drinks allowed in our Restaurant & Beer Garden.

We ONLY do traditional Namibian farm-style cooking. We do NOT cater for other cultures rituals and cooking methods.
The hotel is not self-catering. Cooking or food preparation in guest rooms is strictly prohibited.
All our prices for hotel bookings, unless specified otherwise, include dinner & breakfast.
Drinks are not included in any prices unless stated otherwise.
No refunds or payouts will be issued for unused or skipped meals, regardless of guest preference, late arrivals, early departures, or changes in travel plans.
Breakfast and Dinner meals are non-transferable and must be consumed on the premises, in designated dining areas and during official service hours.
Please note that take-away service is limited to items from the day menu only.
All menu items and prices are subject to change without prior notice
Smoking is prohibited inside the restaurant except in designated outdoor areas.
Intoxicated guests may be refused service and asked to leave.
In accordance with Namibian law, no alcohol may be served on public holidays or Sundays with out meals.
In accordance with Namibian law, no alcohol may be served to guests under the age of 18 years.
The hotel reserves the right to refuse alcohol service to any guest who is intoxicated or behaving inappropriately.

Thank you for your understanding — we look forward to welcoming you and your clients with genuine hospitality and hearty, home-style meals.

Food Allergies & Dietary Restrictions: Please kindly note that any food allergies or dietary restrictions must be communicated to the kitchen before ordering from the day menu, and for hotel bookings, these must be shared well in advance of arrival. While we will always make reasonable efforts to accommodate dietary needs, the hotel cannot guarantee an allergen-free environment. For group bookings, whether for lunch or overnight stays, we unfortunately cannot guarantee that we will be able to accommodate dietary restrictions if we are only informed upon arrival or when guests walk in for a meal. To ensure the best possible experience and avoid disappointment, we kindly request that all dietary requirements be submitted along with the booking request or, for tour operators, the rooming list (for overnight stays) or the final pax count (for lunch bookings) no later than 2 weeks prior to arrival. Thank you for your understanding and cooperation.
Day menu orders are available from 06:00 - 18:00.
Breakfast is served between 06:00 – 09:00. If you or your group plan to depart before 06:00 in the morning and therefore not able to have breakfast with us, please inform us about this arraignment on or before arrival – so that we can pre-pack a wonderful breakfast packet for you. Kindly note that we do not provide a toaster for self-use at breakfast.
Dinner is a 2-course set menu, and starts at 19:00. Dinner does not include drinks nor can items of food be traded for drinks or other items.
Corkage fee - Guests wishing to bring their own drinks are welcome to do so; however, a corkage fee will be charged.
Packed lunches can be arranged in advance only and are charged per person. These must be booked and paid for ahead of time.
No own food or drinks are allowed to be consumed in our Restaurant & Beer Garden. You will be kindly asked to settle any outstanding bills and leave the premises.

WiFi

There is currently no WiFi available for Restaurant guests and day visitors due to limited availability.

Walk-Ins

Walk-in guests are welcome subject to availability.
During busy periods, walk-in guests may experience wait times or limited seating options.

Children

Children are welcome and should be supervised at all times.
A high chair may be available upon request.

Pool Access

The pool is exclusively for the use of overnight hotel guests. Unfortunately, day visitors and restaurant guests are not permitted to use the pool.

Pet Policy

Pets are strictly not allowed on the premises.
Please note: Hotel-owned dogs may be present on-site. In consideration of this, as well as the surrounding wildlife, a strict no-pet policy is enforced.
The only exception is for certified guide dogs or service animals.

Conduct

We kindly ask all guests to treat our staff, fellow diners, and property with respect and courtesy at all times. This helps us maintain a welcoming and enjoyable atmosphere for everyone.

Unruly, aggressive, or disruptive behaviour—including excessive noise, harassment, intimidation, or any form of discrimination—will not be tolerated. Such conduct may result in immediate refusal of service and, if necessary, removal from the premises without refund. All outstanding bills must be settled in full, and failure to do so may result in legal action.

We reserve the right to take appropriate action to ensure the safety and comfort of all our guests and staff. Your cooperation in creating a pleasant dining environment is greatly appreciated.